Mon-Fri: 8AM-6PM | Sat: 9AM-5PM License #987654

Frequently Asked Questions

Get Answers to Your Roofing Questions

Transparent information to help you make informed decisions

Costs & Pricing

How much does a new roof cost in the East Bay?

The cost of a new roof in the East Bay typically ranges from $8,000 to $25,000+ depending on several factors:

  • Asphalt Shingles: $12,000-$18,000 (most popular)
  • Tile Roofing: $18,000-$30,000+
  • Metal Roofing: $15,000-$28,000
  • Flat Roofing: $10,000-$20,000

Factors affecting cost include: roof size, pitch/complexity, material choice, number of layers to remove, and required repairs to underlying structure. We provide free, detailed estimates with no hidden fees.

Do you offer financing options?

Yes! We understand that a new roof is a significant investment. We offer flexible financing options including:

  • 0% interest for 12 months (with approved credit)
  • Extended payment plans up to 60 months
  • Same-day approval process
  • No prepayment penalties

Call us at (925) 722-4916 to discuss financing options that work for your budget.

Is your estimate really free with no obligation?

Absolutely! Our estimates are 100% free with zero obligation. We'll inspect your roof, provide a detailed written quote, explain all your options, and answer your questions - without any pressure to commit. If you decide to work with us, great. If not, that's okay too. No hard feelings, no hidden fees, no surprise charges.

Installation Process

How long does a roof installation take?

Most residential roof installations take 1-3 days depending on several factors:

  • 1-2 days: Average-sized homes (1,500-2,500 sq ft) with asphalt shingles
  • 2-3 days: Larger homes or complex roof designs
  • 3-5 days: Tile, slate, or homes requiring extensive repairs

Weather can affect timelines - we won't compromise quality for speed. We'll provide a realistic timeline during your estimate.

Will I need to leave my home during installation?

No, you don't need to leave! Most homeowners stay home during installation. You'll hear noise during working hours (typically 8 AM - 5 PM), but your home remains fully livable. We recommend:

  • Moving vehicles from the driveway
  • Removing wall decorations (vibrations can shift them)
  • Keeping pets indoors for safety
  • Covering items in your attic (dust may occur)

Do I need a permit to replace my roof in Concord?

Yes, roof replacement in Concord and most East Bay cities requires a building permit. Good news: We handle all permit applications and inspections as part of our service at no additional charge.

Permits typically cost $200-$500 (paid directly to the city) and ensure your roof meets current building codes, fire safety requirements, and structural standards. This protects your investment and maintains your home's value.

What's included in the installation process?

Our complete roof installation includes:

  • Complete removal of old roofing materials
  • Inspection and repair of roof decking
  • Installation of high-quality underlayment
  • New roofing material installation per manufacturer specs
  • New ridge vents, flashings, and drip edges
  • Complete debris removal and site cleanup
  • Magnetic sweep for nails (safety first!)
  • Final inspection and walkthrough with you

Repairs & Maintenance

How do I know if I need roof repair or replacement?

Here's how to decide:

Repair if:

  • • Roof is under 15 years old
  • • Damage is localized (one area)
  • • Only a few missing/damaged shingles
  • • No water damage to interior
  • • Majority of roof is in good condition

Replace if:

  • • Roof is over 20 years old
  • • Widespread shingle damage/curling
  • • Multiple leaks or water damage
  • • Sagging roof deck
  • • Granules in gutters (shingle deterioration)

Not sure? We'll provide an honest assessment during our free inspection.

Do you offer emergency roof repair services?

Yes! We provide 24/7 emergency roof repair for urgent situations like:

  • Active roof leaks
  • Storm damage
  • Fallen trees on roof
  • Missing shingles after high winds

Call (925) 722-4916 immediately for emergency service. We'll tarp and secure your roof to prevent further damage, then schedule permanent repairs.

How often should I have my roof inspected?

We recommend professional roof inspections:

  • Annually: For general maintenance and early problem detection
  • After major storms: To check for wind/hail damage
  • Before buying/selling: For property transactions
  • Every 3-5 years minimum: For older roofs (15+ years)

Regular inspections catch small issues before they become expensive problems. We offer free roof inspections - no obligation.

Warranties & Guarantees

What warranties do you offer?

Every roof installation includes comprehensive warranty protection:

Workmanship Warranty

10 years on all labor and installation. If there's any issue with our workmanship, we fix it free of charge.

Manufacturer's Material Warranty

25-50 years depending on material choice. Covers defects in roofing materials.

GAF System Plus Warranty (Optional)

Lifetime coverage on materials PLUS 25-year workmanship warranty. Available with GAF products.

Are warranties transferable if I sell my home?

Yes! Most manufacturer warranties are transferable to new homeowners, which adds value to your property. Some premium warranties (like GAF Golden Pledge) are even fully transferable for the first 20 years. We'll provide all warranty documentation for your records and any future buyers.

Insurance Claims

Do you work with insurance companies?

Absolutely! We work with all major insurance companies and have helped hundreds of East Bay homeowners navigate the claims process. Our services include:

  • Free insurance inspection and damage assessment
  • Detailed documentation with photos for your claim
  • Meeting with insurance adjusters on-site
  • Negotiating fair settlements on your behalf
  • Handling all required paperwork and permits

We typically work within your insurance deductible - you pay your deductible, insurance covers the rest.

What if my insurance claim is denied?

If your claim is initially denied, we can help. We'll review the denial reason, provide additional documentation if needed, and help you file an appeal. Our experience working with insurance companies often helps overturn denials. If the denial stands, we'll provide affordable repair/replacement options and financing to help you move forward.

Materials & Products

What roofing materials do you recommend for the East Bay?

The best roofing material depends on your budget, home style, and priorities. Here are our recommendations for East Bay homes:

  • Asphalt Shingles (Most Popular): Affordable, durable (20-30 years), excellent fire rating. Perfect for most East Bay homes.
  • Tile Roofing: Extremely durable (50+ years), fire-resistant, classic California look. Great for Spanish/Mediterranean homes.
  • Metal Roofing: Long-lasting (40-70 years), energy-efficient, lightweight. Excellent for modern homes.
  • Composite/Synthetic: Mimics tile/slate appearance, lighter weight, good durability (30-50 years).

All materials we install meet California's strict fire-safety codes (Class A fire rating required in many East Bay areas).

Do you use premium or contractor-grade materials?

We exclusively use premium, manufacturer-certified materials from trusted brands like GAF, CertainTeed, Owens Corning, and Eagle Roofing. We don't cut corners with cheap, contractor-grade materials. Using premium products ensures:

  • Longer lifespan and better performance
  • Comprehensive manufacturer warranties
  • Better wind, fire, and impact resistance
  • Enhanced curb appeal and home value

How long will my new roof last?

Roof lifespan depends on material choice and maintenance:

  • Asphalt Shingles: 20-30 years (architectural shingles last longer)
  • Metal Roofing: 40-70 years
  • Tile (Clay/Concrete): 50-100+ years
  • Composite/Synthetic: 30-50 years
  • Flat Roofing (TPO/EPDM): 20-30 years

Proper installation (which we guarantee) and regular maintenance significantly extend roof life. The East Bay's mild climate is actually ideal for roof longevity!

Still Have Questions?

We're here to help! Get answers from our roofing experts.

Mon-Fri: 8AM-6PM | Sat: 9AM-5PM | Emergency Service: 24/7